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VAN HEERDEN PHARMACY GROUP WARRANTY POLICY

At Van Heerden Pharmacy Group, we are committed to providing high-quality products in compliance with South Africa’s Consumer Protection Act (CPA). This Warranty Policy outlines our commitments and your rights for products purchased from our 27 pharmacies or online store (www.vanheerden.co.za).

Last Updated: October 13, 2025

Warranty Coverage

  • Limited Warranty: We warrant that non-prescription products (e.g., cosmetics, over-the-counter items, medical devices etc.) are free from defects in materials and workmanship for 6 months from the date of purchase, provided they are used as intended and per any provided instructions.
  • CPA Rights: Under the Consumer Protection Act, you are entitled to products that are safe, of good quality, and fit for their intended purpose. If a product is defective within 6 months, you may request a repair, replacement, or refund, subject to inspection and conditions as set out in this policy.
  • Exclusions:
    • Medications: Prescription and scheduled medications (S0–S6) are excluded from this warranty due to regulatory requirements under the Medicines and Related Substances Act.
    • Hygiene Products: Items such as earrings, shaving blades, or surgical products are non-returnable for hygiene reasons, per our Return Policy.
    • Misuse or Improper Handling: No warranty applies if products are damaged due to misuse, improper storage, or failure to follow instructions.

Warranty Claim Process

  • Eligibility: To claim under this warranty, you must provide proof of purchase (e.g., receipt, order confirmation etc.) and return the product within 6 months of purchase.
  • Inspection: Return the product to any Van Heerden Pharmacy or our designated return address for inspection. We will assess whether the defect is covered under this warranty.
  • Resolution: If the product is defective, we will at our discretion:
    • Repair the product (if applicable).
    • Replace it with a similar product (subject to availability).
    • Refund the purchase price (excluding delivery fees) via the original payment method or store credit.
    • Processing Time: Claims are processed within 7–14 business days after receipt and inspection.
    • Returns: See our Return Policy for detailed instructions on returning defective products, including free return shipping for faulty items ordered online.

Manufacturer Warranties

  • Some products (e.g., medical devices) may carry additional manufacturer warranties. We will assist you in processing claims under these warranties, subject to the manufacturer’s terms.
  • Contact us for assistance with manufacturer warranty claims.

Liability

  • Our liability is limited to repair, replacement, or refund for defective products, as outlined above.
  • We are not liable for any injury, loss, or damage caused by misuse, improper storage, or handling of products contrary to instructions.
  • This policy does not limit your statutory rights under the Consumer Protection Act.

Contact Us

For warranty inquiries or claims:

Thank you for choosing Van Heerden Pharmacy Group!

 

Please note: Orders are shipped from Bela Bela.
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