VAN HEERDEN PHARMACY GROUP RETURN POLICY
Our Commitment
At Van Heerden Pharmacy Group we aim to make your shopping experience seamless and stress-free. If you have questions or require assistance with a return, our friendly team is here to assist.
Our Return Policy
We’re not only committed to delivering exceptional service, we are also committed to delivering exceptional service to our clients’ satisfaction. Eligible items purchased from our pharmacies in-store or online may be returned, subject to the conditions below.
Last Updated: October 13, 2025
Timeframe
Returns are accepted within 30 days of purchase with valid proof of purchase (e.g., receipt or order confirmation).
Conditions
Items must be unopened, unused, and in its original packaging with all seals intact to ensure hygiene and quality.
Non-Returnable Items
- Scheduled Medications (S0–S6): Per the Medicines and Related Substances Act, prescription and controlled medications cannot be returned once they leave our pharmacies, due to safety and regulatory requirements.
- Hygiene Products: Items such as earrings, shaving blades, surgical products, or any items where hygiene may be compromised cannot be returned.
- Expired or Damaged Products: Products that are expired, damaged, or improperly stored cannot be returned.
Refund Options
Eligible returns will be refunded via the original payment method, store credit, or gift card, based on your preference. Refunds are processed within 7-14 business days after the return is received and inspected.
Returns
- In-Store Returns: The item can be returned to any of our 27 Van Heerden Pharmacy locations in Limpopo, Gauteng, or Mpumalanga. Our team will inspect the item, request the proof of payment and process your refund or exchange promptly.
- Online Returns (Incorrect or Faulty Items): If the wrong item was sent or the item arrived damaged, contact us within 7 days of receipt. We’ll provide a prepaid return label and process a refund or replacement at no cost.
- Customer-Initiated Returns: For items ordered incorrectly by our customers, the pharmacy can be contacted to arrange a return. Shipping costs to the return address will be at the customer’s own expense. Items must meet the conditions above to qualify for a refund.
Return Address
Van Heerden Pharmacy Warmbad, 25 Chris Hani Weg, Bela-Bela, Limpopo, 0480, South Africa.
How to Reach Us
- Phone: 014 736 2301 (Monday–Friday, 8 AM–5 PM)
- WhatsApp: 073 440 2525
- Email: support@vanheerdenpharmacy.co.za
- Website: Visit vanheerdenpharmacy.co.za
- Address: 25 Chris Hani Weg, Bela-Bela, Limpopo 0480, South Africa
Thank you for choosing Van Heerden Pharmacy Group!