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Privacy Policy

VAN HEERDEN PHARMACY GROUP PRIVACY POLICY

At the Van Heerden Pharmacy Group, your privacy is our priority. We are committed to protecting your personal information and data in compliance with South Africa’s Protection of Personal Information Act (POPIA). This Privacy Policy explains how we collect, use, share, disclose and safeguard your data and personal information when you visit our website (www.vanheerden.co.za), use our online services, or interact with our 27 pharmacies and clinics across Limpopo, Gauteng, and Mpumalanga. Our Privacy Policy will remain in effect except

Last Updated: October 13, 2025

Information We Collect

The following information, including but not limited to, are the type of information that may be collected in order to provide our services:

  • Personal Details: Name, email address, phone number, delivery address, and payment information when you shop online, register, or use our services.
  • Health Information: Prescription details, medical aid information, or health-related data when you use our pharmacy or clinic services (e.g., consultations, health assessments etc.).
  • Website Usage Data: IP address, browser type, device information, date/time stamps, and pages visited, collected via log files to analyse trends and improve our website.
  • Cookies: We use essential cookies to enable core functions (e.g., shopping cart, login etc.). Non-essential cookies (e.g., for analytics or marketing) are only used with your consent. You can manage cookies via your browser settings.

How We Use Your Information


The information is used in the following manner, including but not limited to:

  • Process and deliver orders, including payments and courier services.
  • Provide pharmacy and clinic services, such as prescription fulfilment, chronic medication management, and medical aid authorisations.
  • Communicate with you about orders, appointments, or promotions (if you opt in).
  • Improve our website and services through usage analytics.
  • Comply with legal and regulatory obligations, such as retaining prescription records.

How We Share Your Information

The information is shared only if necessary and includes the following, but is not limited to:

  • Service Providers: Trusted partners who assist with order fulfilment, delivery, payment processing, or IT services, all bound by strict confidentiality agreements.
  • Medical Aids: To process claims or authorisations, with your consent.
  • Legal Requirements: When required by law or to protect our rights, safety, or property. We do not sell or share your information for third-party marketing without your explicit consent.

Your Rights Under POPIA

You have the right to:

  • Access: Request a copy of your personal information.
  • Correct: Update or correct inaccurate data.
  • Delete: Request deletion of your data, subject to legal retention requirements (e.g., prescription records).
  • Object: Opt-out of marketing communications or object to certain data processing.
  • Portability: Request your data in a portable format, where applicable.

Data Security

We use industry-standard measures, including encryption and secure servers, to protect your personal and health information from unauthorized access, loss, or misuse. While we strive to ensure security, no system is 100% secure.

Third-Party Links

Our website may include links to third-party sites (e.g., medical aid portals). We are not responsible for their privacy practices. Please review their policies before sharing information.

Children’s Privacy

We do not knowingly collect personal information from children under 18. If we learn such data has been collected, we will promptly delete it. Parents or guardians can contact us with concerns.

Cookies and Tracking

  • Essential Cookies: Enable core website functions (e.g., cart, login etc.).
  • Non-Essential Cookies: Used for analytics or personalized ads, only with your consent. You can disable cookies via your browser settings, but this may affect website functionality. For more details, see our Cookie Policy.
  • If you do not accept cookies, you may not be able to use some portions of our site.

 

International Data Transfers

If your data is transferred outside South Africa (e.g., to cloud servers etc.), we ensure compliance with POPIA using safeguards like standard contractual clauses.

Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy or as required by law (e.g., retaining prescription records for regulatory compliance).

Updates and/or Changes to This Policy

  • We may update this Privacy Policy to reflect changes in our practices or in accordance with legal requirements. Updates will be posted on this page, and significant changes will be communicated via email or website notices.
  • We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Contact Us

For questions, concerns, or to exercise your data rights:

Thank you for trusting Van Heerden Pharmacy Group with your personal information!

 

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