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VAN HEERDEN PHARMACY GROUP DELIVERY TERMS AND CONDITIONS

At Van Heerden Pharmacy Group, we are committed to delivering your online orders promptly and securely across South Africa. These Delivery Terms and Conditions outline our delivery process, fees, and policies, in compliance with the Consumer Protection Act.

Last Updated: October 13, 2025

Delivery Timeframes

  • Orders are delivered within 3–5 working days after full payment is received, Monday to Friday, 08:00–17:00 SAST.
  • No deliveries are made on weekends or public holidays.
  • We strive to meet these timeframes but are not liable for delays due to unforeseen circumstances (e.g., courier delays, weather etc.). If a delay occurs, we will notify you and arrange delivery at no additional cost.

Delivery Fees

  • Promotional Offer(s): Enjoy a 30% discount on all courier fees and free delivery for orders over R1000, subject to availability and terms & conditions.
  • Standard Rates: Subject to courier guy.
  • Bulk Orders: Items over 10 kg (e.g., nappies, formula milk) incur additional fees based on weight and dimensions, quoted at checkout. Only one large/heavy item is allowed per order; contact us via WhatsApp (073 440 2525) for additional items.

Delivery Process

  • Order Confirmation: You will receive a confirmation email with your order details and estimated delivery date.
  • Tracking: A tracking number will be provided via email or WhatsApp once your order is dispatched.
  • Delivery Acceptance: Deliveries must be accepted by you or an authorized representative at the provided address. Proof of identification may be required.
  • Invoice: A detailed invoice, including items, delivery fees, and VAT, will be provided upon delivery.
  • Signature: You or your representative must sign and print your name on the delivery note to confirm receipt.
  • Should an authorized representative accept the delivery, please ensure that our pharmacy bears knowledge of the individual authorized to accept the delivery.
  • Should a nondelivery be made to a designated or authorized person, the liability lies with the customer to bear the cost of the wrongly delivered package.

Failed Deliveries

  • If no one is available at the delivery address, the courier will leave a notice and attempt to contact you to reschedule.
  • A second delivery attempt will be made at no additional cost. Subsequent attempts may incur an additional fee, quoted at the time of rescheduling.
  • If delivery fails after reasonable attempts, the order may be returned and a refund will be processed per our Return Policy.

Out-of-Stock Items

  • If an item is out of stock at the time of ordering, we will contact you within 1–2 business days to offer an alternative product, a report a delayed delivery, or offer a full refund.
  • Refunds for out-of-stock items will be processed within 7–14 business days to your original payment method.

Order Cancellations

  • You may cancel your order before dispatch by contacting us. A full refund, including delivery fees, will be processed within 7–14 business days.
  • Once dispatched, cancellations are subject to our Return Policy.

Quantity Limits

  • We reserve the right to limit quantities of items sold, particularly for large or heavy items (e.g., nappies, formula milk), to ensure fair availability. Contact us via WhatsApp for bulk order requests.

Liability

  • Our liability for delivery delays is limited to rescheduling delivery at no additional cost.
  • We are not responsible for losses due to incorrect delivery addresses provided by you or unauthorized acceptance by third parties.

Contact Us

For delivery inquiries, cancellations, or issues:

Thank you for choosing Van Heerden Pharmacy Group for your delivery needs!

 

Please note: Orders are shipped from Bela Bela.
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