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VAN HEERDEN PHARMACY GROUP COOKIE POLICY

At Van Heerden Pharmacy Group, we use cookies to enhance your experience on our website (www.vanheerden.co.za). This Cookie Policy explains what cookies are, how we use them, and how you can manage them, in compliance with South Africa’s Protection of Personal Information Act (POPIA). This policy applies to citizens and legal permanent residents of South Africa.

Last Updated: October 13, 2025

What Are Cookies?

Cookies are small files stored on your device (e.g., computer, phone etc.) when you visit our website. They help us improve functionality, analyse usage, and personalise your experience. We may also use related technologies like scripts (code for website functionality) or web beacons (small images to track usage).

Types of Cookies We Use 

  • Functional Cookies: Essential for website features, such as keeping items in your shopping cart, enabling login, or processing orders. These cookies do not require consent.
  • Analytics Cookies: Help us understand how you use our website (e.g., pages visited, time spent etc.) to improve performance. These are anonymized and only used with your consent.
  • Marketing Cookies: Used to personalise ads or promotions (e.g., product recommendations) across our site or third-party platforms. These are only used with your explicit consent.

Third-Party Cookies

We may use trusted third-party services (e.g., analytics providers, payment processors etc.) that place cookies to support website functionality or marketing. These partners are bound by strict privacy agreements, and any data collected is anonymized where possible. For details on third-party data practices, see our Privacy Policy.

Consent Management

  • When you first visit our website, a pop-up will explain our cookie usage. You can choose to accept or customize your preferences (e.g., allow functional cookies only).
  • Clicking “Save Preferences” consents to the selected cookie categories. You can change or withdraw consent at any time via our website’s cookie settings.

Managing Cookies 

  • Browser Settings: You can disable or delete cookies through your browser settings. Visit your browser’s Help section for instructions. Note that disabling functional cookies may affect website performance (e.g., inability to complete orders).
  • Re consenting: If you delete cookies, they may be placed again with your consent on your next visit.

Your Rights Under POPIA

Under POPIA, you have the right to:

  • Access your personal data we hold.
  • Correct or update inaccurate data.
  • Object to or restrict data processing, including marketing cookies.
  • Request data deletion, subject to legal requirements (e.g., retaining order records).
To exercise these rights or raise concerns, contact us using the details below. You may also lodge a complaint with the Information Regulator South Africa by visiting their website (www.informationregulator.co.za)

Contact Us

For questions about this Cookie Policy or your data:

Thank you for choosing Van Heerden Pharmacy Group!

 

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